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Shipping / Returns

Shipping / Returns

Free Shipping for Orders Over $100, It takes 1-4 days

Flat shipping charge is $4.95

International Shipping: $50, It takes 4 -10 business days

Returns

  1. All returns & exchanges can ONLY be processed once authorized by acutouch.com.
  2. If you’re returning a product that you are not satisfied with, you must have all tags and the original packaging that was sent to you.  Once you meet with these conditions, then there will be a 15% of restocking fee of original value.
  3. You have 15 days upon the confirmation of delivery to contact us to request a return.
  4. You should expect to receive your refund within 1 to 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 10 business days).
  5. Please ensure that items are packed securely to prevent any damage in transit.  We also suggest sending via registered or insured post so the parcel can be traced. 

 

 

 

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